Frequently Asked Questions
Product Information
How long do August and Belle soy candles burn?
Our soy candles are designed to give you a long-lasting experience, with each candle providing up to 40 hours of burn time. To maximize your candle's lifespan, make sure to follow our burning tips, like trimming the wick and allowing the wax to melt evenly across the surface.
What scents do August and Belle candles come in?
We offer a range of delightful scents that rotate with each collection. From sweet and fruity to warm and cozy, there's a fragrance for everyone. Keep an eye on our latest drops to discover new and seasonal scents, like our popular Lemon Meringue Pie or the soon-to-launch Passionfruit & Lime!
Are August and Belle soy candles handmade?
Yes, every August and Belle candle is hand-poured with care in Sydney. We take pride in our artisanal approach, ensuring each candle meets our high standards of quality and craftsmanship. This hands-on process allows us to create a truly unique product for you to enjoy.
What makes August and Belle candles eco-friendly?
At August and Belle, sustainability is at the heart of what we do. Our candles are made from 100% natural soy wax, which is biodegradable and renewable. We use eco-friendly wood wicks and package our products in fully recyclable materials, including compostable mailers. We’re committed to reducing our environmental impact, one candle at a time.
Do August and Belle soy candles make good gifts?
Absolutely! Our soy candles, hand-poured in cute, reusable mugs, make the perfect gift for any occasion. Whether it’s a birthday, housewarming, or just because, your loved ones will appreciate the unique and thoughtful gesture. Plus, with eco-friendly packaging, it’s a gift you can feel good about giving.
Why use wood wicks instead of cotton wicks?
Wood wicks offer a unique and cozy experience with their soft crackling sound, reminiscent of a fireplace. They also provide a cleaner burn with minimal soot and help the candle burn more evenly. Plus, they add a rustic, eco-friendly touch to your candle, enhancing both the ambiance and sustainability of your space.
Usage and Care
How should I store my August and Belle candles?
To keep your soy candles in top condition, store them in a cool, dry place away from direct sunlight and extreme temperatures. This helps maintain the quality of the wax and fragrance, ensuring your candle is always ready to burn beautifully.
What is the best way to light an August and Belle candle?
For the best burn, we recommend using a long match or lighter to light your candle. Allow the wax to melt across the entire surface during the first burn to prevent tunneling. Remember to trim the wick to about 1 cm before each use to ensure a clean, even burn.
How can I make my soy candle last longer?
To extend the life of your soy candle, always allow the wax to melt completely across the surface during the first burn—this prevents tunneling and ensures an even burn every time. Keep your wick trimmed to about 1/4 inch before each use, and avoid burning your candle for more than 4 hours at a time. Following these tips will help you get the most out of your August and Belle candle!
How do I clean and reuse the mug after the candle is finished?
Once your candle has burned down, cleaning the mug is easy! Simply remove any leftover wax by placing the mug in the freezer for a few hours—the wax will shrink and pop right out. Then, wash the mug with warm, soapy water. Now, it’s ready to be used as your new favorite coffee or tea mug!
Safety and Health
Are soy candles safe for cats?
Yes, soy candles are generally safe for cats! Since soy wax is natural and free from harmful chemicals, it's a safer choice for your feline friends. However, always keep lit candles out of reach of curious paws to avoid any accidents.
Are soy candles safe for dogs?
Soy candles are safe for dogs as they don’t contain the harmful toxins that paraffin candles might. The natural ingredients make them a better option for households with pets. Just be sure to keep the candle away from your pup's nose and wagging tail to prevent any mishaps.
Are soy candles bad for your health?
No, soy candles are not bad for your health. In fact, they’re a healthier alternative to paraffin candles. Soy wax burns cleaner, releasing fewer pollutants into the air, so you can enjoy your candle's scent without worrying about harmful chemicals.
Can soy candles cause allergies?
Soy candles are less likely to cause allergies compared to paraffin candles because they are made from natural ingredients without synthetic additives. However, if you have a soy allergy or are sensitive to certain fragrances, it’s best to check the candle’s ingredients and test it in a small area first.
Can soy candles give you a headache?
Soy candles are less likely to give you a headache compared to candles made from paraffin wax, which can release chemicals that may trigger headaches in some people. If you’re sensitive to fragrances, consider opting for unscented soy candles or those with natural essential oils.
Are soy candles toxic?
Soy candles are non-toxic, making them a safer option for your home. They don’t release harmful chemicals into the air, unlike paraffin candles, so you can enjoy a clean and healthy burn.
Are soy candles vegan?
Yes, our soy candles are 100% vegan! They’re made from soy wax, which is plant-based, and we don’t use any animal-derived ingredients in our candles, making them a cruelty-free choice.
Shipping and Storage
What is your shipping policy?
We’ve got your orders covered with Sendle! Just a heads-up—make sure to provide a residential or business address at checkout, as we can’t deliver to PO Boxes or Parcel Lockers. We’re all about making sure your goodies arrive safe and sound!
How do you ensure my candle arrives safely during shipping?
We take great care in packaging your August and Belle candle to ensure it arrives in perfect condition. Each candle is securely wrapped in protective materials and placed in a sturdy box to prevent any movement during transit. During warmer months, we take extra precautions to protect the candles from heat, so you can be confident your candle will arrive safely, no matter the weather.
Will soy candles melt during shipping?
Soy candles are designed to withstand regular shipping conditions, but extreme heat during transit could cause some softening or slight melting. We take extra care to package our candles securely, especially during warmer months, to ensure they arrive in perfect condition.
Will soy candles melt in a hot car?
Yes, soy candles can soften or melt if left in a hot car, especially during the summer. To keep your candle in top shape, avoid leaving it in direct sunlight or in high temperatures for extended periods.
What should I do if my candle arrives damaged?
If your candle arrives damaged, please contact us within 7 days of receiving your order. You can reach us by emailing us at info@augustandbelle.com. We may ask for photos of the damaged product to assess the situation. We’ll gladly replace the candle or offer a refund (at our discretion), depending on your preference and the situation.
Orders and Customisation
Can I order August and Belle candles in bulk for events or weddings?
Yes, we offer bulk ordering options for events, weddings, and special occasions! Our hand-poured soy candles in stylish mugs make excellent favors or decor items. Contact us directly for more information on pricing and customisation options.
Can I return or exchange my August and Belle candle?
If your delivery isn’t what you ordered, arrives damaged, or you believe it to be faulty, please inform us within 7 days of receiving your order. You can reach us by emailing us at info@augustandbelle.com. We’ll be happy to replace or refund (at our discretion) any candle that doesn’t meet your expectations. Please note that we may request additional documentation, such as photos, for products reported as damaged upon receipt. Unfortunately, we do not offer refunds for change of mind.
Can I customise the scent or design of my August and Belle candle?
At this time, we don’t offer custom scents or designs for individual orders, as our candles are carefully curated to provide the best possible experience. However, if you’re interested in bulk orders for special events, we may be able to work with you to create a unique offering. Feel free to contact us directly to discuss your needs!
Do you offer gift wrapping or special packaging for gifts?
While we don’t offer gift wrapping, our candles come beautifully packaged in eco-friendly materials, making them ready to gift straight out of the box. If you’re sending a candle as a gift, it will still arrive in style, with the same attention to detail that goes into every August and Belle product.